We support the World Health Organisation’s recommendation for exclusive breastfeeding for the first six months of life and continued breastfeeding along with the introduction of nutritionally adequate and safe complementary (solid) foods at 6 months together with continued breastfeeding up to two years of age and beyond.

Terms of Sale

Summary

The Mead Johnson Nutrition Flagship Store is intended for use by individual consumers who wish to have Mead Johnson Nutrition products delivered directly to a home, work or alternate destination within Malaysia. All products are sold and distributed by aCommerce Sdn. Bhd ("aCommerce"), Company registration number (1233065-T).

For retail orders, please contact your sales representative or call Mead Johnson Customer Service (1-800-88-3585).

All products ordered through the Mead Johnson Nutrition Flagship Store will be delivered according to the terms and conditions set out below. By submitting an order, the customer will be deemed to have irrevocably accepted these terms and conditions, notwithstanding any additional or different terms, conditions or instructions.

Price

Prices quoted are subject to change without notice. Taxes will be charged as applicable. Additional surcharges may be applied for expedited delivery.

Promotions

Mead Johnson Nutrition Flagship Store may offer promotional discounts at various times. Any promotional offers are only valid as expressly communicated in the promotional offer details.

Payment Terms

Mead Johnson Nutrition Flagship Store accepts MasterCard and Visa for all orders. We also accept Online Banking payment through FPX. Charges, including any applicable taxes and shipping, will be applied to the credit card or online banking at the time the order is placed.

Shipping

Mead Johnson Nutrition Flagship Store orders are delivered using courier.

For orders to Peninsular Malaysia:

For the purposes of shipping, the following provinces are classified as being within Peninsular Malaysia:

  • Johor
  • Kedah
  • Kelantan
  • Kuala Lumpur
  • Malacca
  • Negeri Sembilan
  • Pahang
  • Penang
  • Perak
  • Perlis
  • Putrajaya
  • Selangor
  • Terengganu


Standard shipping within Peninsular Malaysia is FREE for the first 7kg with no minimum spend. Orders normally arrive in 3-14 days. For a better estimation on your delivery fees and lead time, please refer to the shipping rate shown during checkout.

For orders to East Malaysia (updated 25th March 2022, changes to shipping rates will be effective 28th March 2022):

For the purposes of shipping, the following provinces are classified as being within East Malaysia:

  • Labuan
  • Sabah
  • Sarawak


Delivery fees are applicable for all orders and are shown in your cart during checkout.

Delivery Option

Mead Johnson Nutrition Flagship Store
Area

East Malaysia
Chargeable Weight Up To (KG)
For addresses in Labuan, Sabah, Sarawak (RM)

1

9.35

2

9.35

3

18.70

4

28.05

5

37.40

6

46.75

Every subsequent KG

9.35*

Orders normally arrive in 3-14 days. For a better estimation on your delivery lead time, please refer to the shipping rate shown during checkout.

*RM9.35 flat rate is charged per Mead Johnson Nutrition Flagship Store order, up to the first 2kg. No minimum spending is required. Every subsequent kg will be charged RM9.35.

Exchange and Returns

Exchanges are allowed if product delivered is incorrect or damaged. We do not accept returns of products.

Request for exchange for products purchased through Mead Johnson Nutrition Flagship Store must be made by emailing to meadjohnson.my@cs.acommerce.asia. Exchanges will only be accepted for full, unopened box or cans, with at least 6 months of expiry date remaining.

Requests to exchange a product must be pre-authorized before the product is returned to ensure exchange is applied correctly. Any promotional offers that were valid at the time of an order may be deducted from the credit amount. The customer is responsible for delivery charges to return product to Mead Johnson Nutrition Flagship Store.

Mead Johnson Nutrition products that were purchased from a retail store cannot be exchanged through Mead Johnson Nutrition Flagship Store.

Damage

Contact the Enfamil Resource Center at 1-888-308-4239 within 48 hours of receipt to report damaged shipments.

Processing of Orders

Mead Johnson Nutrition Flagship Store orders are processed immediately. Changes cannot be made once the order is submitted and an order confirmation number is received.

Orders are delivered Monday - Saturday except for Public Holidays

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